Assistant House Manager (PT)
The Assistant House Manager is a key member of the Irvine Barclay Theatre Operating Company (IBT) Front of House (FOH) staff, reporting directly to the House Manager. In the House Manager’s absence, the Assistant House Manager serves as the primary supervisor of FOH activities, ensuring smooth operations and an exceptional experience for patrons during performances and events at the Barclay.
Duties and Responsibilities
Performance and Events
1. Lead and work with an FOH staff team of up to 40 people comprised of paid Lobby Captains, Head Ushers and Concessions staff, as well as paid and volunteer Ushers
2. Prepare and maintain the venue consistent IBT pre- and post-performance standards
3. Conduct pre-performance FOH staff briefings
4. Monitor all show management activities of FOH team members and assist where necessary
5. Proactively address and resolve customer service concerns to ensure patron satisfaction
6. Secure lobby, public areas and related back-of-house service areas consistent with IBT practices following an event’s conclusion
Administrative
1. Assist House Manager with preparation of weekly FOH work schedules
2. Support the House Manager in accurately processing FOH bi-monthly payroll
3. Assist House Manager with hiring, initial and on-going training and performance reviews of Lobby Captains, Head Ushers and Ushers
Health and Safety
1. Assist House Manager with coordinating on-going health, safety and reasonable accommodation training for all FOH staff, as well as for other relevant IBT staff
2. Assist the House Manager in maintaining and updating the building emergency manual to ensure it reflects the latest safety standards and protocols.
3. Coordinate with House Manager, Director of Operations and Building Engineer to ensure all public areas of the venue are in good repair and functioning properly
Knowledge, Skills and Abilities
1. Demonstrable understanding of, and experience with, best practices in customer service
2. Excellent verbal and interpersonal communication skills are required
a. Must be patient, gracious and composed in conversations with patrons
3. Advanced knowledge of, and experience in applying, conflict resolution techniques
4. Knowledge of, and experience with, working with and managing volunteers and employees
5. Proficiency in Microsoft Word, Excel, and PowerPoint, with advanced skills preferred
6. Familiarity with CRM platforms, event/staff scheduling tools, or payroll systems is a plus
7. Knowledge of building, fire and safety codes related to safe event and safe building operations
Assistant House Manager (Part-time) [continued]
Education and Experience
1. Minimum of two years’ experience in a FOH leadership role at a performing arts venue
2. Previous experience managing FOH staff at a performing arts venue will be considered a plus
3. Demonstrated ability to interact with co-workers, vendors, clients and patrons in a manner based on ethical decision making, discretion, diplomacy, and exceptional courtesy
4. Currently pursuing an undergraduate degree from an accredited institution is required; equivalent experience may be considered
Work Standards
1. Consistently demonstrate accountability, integrity, initiative, and commitment to IBT’s mission
2. Maintain and demonstrate mutual respect in interactions with colleagues, clients, and patrons
3. A work process that includes a personal emphasis on innovative problem solving through collaboration is essential
4. An ability to gracefully handle challenges in the context of a fluid and typically fast-paced daily work flow is vital
Other
o Reports to: House Manager
o Supervisory responsibility: Lobby Captains, Head Ushers, Ushers
o Compensation: Part-time, hourly, starting at $20/hr.
o Work-from-home eligible: No
o Working hours: Variable, agreed weekly schedule that will include nights and weekends
o Physical requirements:
• Ability to stand for extended periods (a minimum of two hours) is required
• Must be capable of walking up and down stairs/inclines
• Must be able to periodically lift items of up to 50lbs.
• Must be able to assist others in cases of emergency
To apply e-mail: [email protected]
no telephone calls please
Irvine Barclay Theatre is unable to offer relocation assistance for this position.
The Assistant House Manager is a key member of the Irvine Barclay Theatre Operating Company (IBT) Front of House (FOH) staff, reporting directly to the House Manager. In the House Manager’s absence, the Assistant House Manager serves as the primary supervisor of FOH activities, ensuring smooth operations and an exceptional experience for patrons during performances and events at the Barclay.
Duties and Responsibilities
Performance and Events
1. Lead and work with an FOH staff team of up to 40 people comprised of paid Lobby Captains, Head Ushers and Concessions staff, as well as paid and volunteer Ushers
2. Prepare and maintain the venue consistent IBT pre- and post-performance standards
3. Conduct pre-performance FOH staff briefings
4. Monitor all show management activities of FOH team members and assist where necessary
5. Proactively address and resolve customer service concerns to ensure patron satisfaction
6. Secure lobby, public areas and related back-of-house service areas consistent with IBT practices following an event’s conclusion
Administrative
1. Assist House Manager with preparation of weekly FOH work schedules
2. Support the House Manager in accurately processing FOH bi-monthly payroll
3. Assist House Manager with hiring, initial and on-going training and performance reviews of Lobby Captains, Head Ushers and Ushers
Health and Safety
1. Assist House Manager with coordinating on-going health, safety and reasonable accommodation training for all FOH staff, as well as for other relevant IBT staff
2. Assist the House Manager in maintaining and updating the building emergency manual to ensure it reflects the latest safety standards and protocols.
3. Coordinate with House Manager, Director of Operations and Building Engineer to ensure all public areas of the venue are in good repair and functioning properly
Knowledge, Skills and Abilities
1. Demonstrable understanding of, and experience with, best practices in customer service
2. Excellent verbal and interpersonal communication skills are required
a. Must be patient, gracious and composed in conversations with patrons
3. Advanced knowledge of, and experience in applying, conflict resolution techniques
4. Knowledge of, and experience with, working with and managing volunteers and employees
5. Proficiency in Microsoft Word, Excel, and PowerPoint, with advanced skills preferred
6. Familiarity with CRM platforms, event/staff scheduling tools, or payroll systems is a plus
7. Knowledge of building, fire and safety codes related to safe event and safe building operations
Assistant House Manager (Part-time) [continued]
Education and Experience
1. Minimum of two years’ experience in a FOH leadership role at a performing arts venue
2. Previous experience managing FOH staff at a performing arts venue will be considered a plus
3. Demonstrated ability to interact with co-workers, vendors, clients and patrons in a manner based on ethical decision making, discretion, diplomacy, and exceptional courtesy
4. Currently pursuing an undergraduate degree from an accredited institution is required; equivalent experience may be considered
Work Standards
1. Consistently demonstrate accountability, integrity, initiative, and commitment to IBT’s mission
2. Maintain and demonstrate mutual respect in interactions with colleagues, clients, and patrons
3. A work process that includes a personal emphasis on innovative problem solving through collaboration is essential
4. An ability to gracefully handle challenges in the context of a fluid and typically fast-paced daily work flow is vital
Other
o Reports to: House Manager
o Supervisory responsibility: Lobby Captains, Head Ushers, Ushers
o Compensation: Part-time, hourly, starting at $20/hr.
o Work-from-home eligible: No
o Working hours: Variable, agreed weekly schedule that will include nights and weekends
o Physical requirements:
• Ability to stand for extended periods (a minimum of two hours) is required
• Must be capable of walking up and down stairs/inclines
• Must be able to periodically lift items of up to 50lbs.
• Must be able to assist others in cases of emergency
To apply e-mail: [email protected]
no telephone calls please
Irvine Barclay Theatre is unable to offer relocation assistance for this position.
